Our return policy
All items purchased online and in-store can be returned within 7 days from the date of delivery. Your returns are valid for exchange or store credit only, and must be in brand new, original condition without any signs of wear. Any items that do not meet these requirements will be returned to you.
All Kolekto purchases can be returned or exchanged, with the exception of the following:
-Special orders and custom items
-Any items bought on sale, or purchased at a discounted price
-Any items shipped internationally
Shipping and handling costs are non-refundable — you will be responsible for all shipping & re-shipping charges for refunds and exchanges. Kolekto has to right to refuse the return of goods that does not meet our return policy requirement.
To start your refund or exchange process, please email us at firstname.lastname@example.org to receive a Return Authorization Number (RA#) and return instructions. Keep in mind that our store credit has no expiration date, and can be used anytime.
You can exchange your gift from Kolekto within 7 days of delivery for another gift of the same value. Any price difference, shipping, customs, taxes, and import duties will incur an additional cost.
How Kolekto returns work
After you’ve sent us an email to start your return process, we’ll respond as soon as possible with a Return Authorization number. Once you’ve received this email, please print it out — along with a copy of your full name, address, phone number and email address — and include it with your merchandise to send back to Kolekto to the following address:
Attn: Web Returns
471 Gough Street,
San Francisco, CA 94102
<your Return Authorization number>
Your merchandise must be shipped securely packaged, pre-paid, and insured, and received by Kolekto within 7 days of receiving your Return Authorization number for domestic orders, and 10 days for international orders. For the most secure delivery possible, we recommend using UPS, FedEx, or USPS with insurance and tracking. We do not take any responsibility for reimbursement or compensation in the event that your return packages are lost, stolen, or mishandled before they are received. Please also note that Kolekto can not accept any packages that are sent cash-on-delivery (COD).
Once we’ve received your return, we’ll notify you by email and process your request within 5 business days upon receiving the package. If your return is approved, we’ll email you and issue a credit to your Kolekto account for this original amount of the merchandise (only the value of the merchandise and sales tax, minus any discounts, if any, will be applied). Shipping charges and import duties are not included in merchandise credits.
Your credit does not expire, and can be used both online and in-store. Have a question? Send us an email at email@example.com.