Q: How do I return my purchase?
A: Not the right fit? No worries — as long as it’s within 7 days of your delivery date, you can exchange or return your order for store credit (with no expiration date!). Take a look at our return policy to make sure that your purchase is eligible, and email us at email@example.com with your order number to start the process.
Please note that we have to right to refuse the return of purchases that do not meet our return policy requirements.
Q: What if I need to return a gift?
A: Of course — we want you to find a gift that makes you happy!
Please read our return policy to make sure that your gift is eligible to return, and email us at firstname.lastname@example.org with your order number to start the process.
You can exchange your gift from Kolekto within 7 days of delivery for another gift of the same value. Any price difference, shipping, customs, taxes, and import duties will incur an additional cost.
Q: How will you ship my purchase, and when will I receive it?
A: We use USPS or FedEx for domestic shipments, and USPS or DHL for international shipments. We insure all shipments for the value of the merchandise. You’ll be able to choose your shipment method when you make your purchase.
We will send out your orders within 3 business days of your purchase, but your delivery date will depend on your selected shipment method. If you haven’t received a shipment that was sent, please contact the shipper with the tracking number that we provide you once the item is shipped.
If you need your ring ASAP (we totally get your jewelry emergency!), email us at email@example.com and we will see what we can do to help.
Q: Can I purchase from Kolekto if I don’t live in the US?
A: Yes, we offer international shipping to most countries in the world! Please note that for some international orders, we may email you to request additional information required by the shipper. Please reply to this email within 7 days to avoid the cancellation of your order. All tariffs and duties on international shipping are to be paid by the customer.
Q: I accidentally broke my favorite piece. What should I do?
A: Although we cannot take responsibility for jewelry damaged during wear, we want to help however we can. Send us an email at firstname.lastname@example.org with photos and a description of what happened, and we’ll get back to you with advice on what to do next.
Within 3 months after the delivery date, fixing fee will be charged on a case by case basis. After 3 months of the delivery date, it is highly likely that a fixing fee will occur. Please reach out to get a quote from us anytime!
Any other questions? We’re all ears. Reach out anytime at email@example.com